Subject: Missing items / Refund approval
From: Mohammad Shafeeque <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 25 Jul 2020 05:31:50 -0700 (MST)

Hi Team, 

Problem Statement: Missing items / Refund approval 

Ticket id : 1036436 

Order Date : 10/05/2020 
Order ID: 6490534060 
Tracking ID: S001246166125 

Total Price : SAR 159.00 

The missing item is 155138302 - - Juniors 35-Piece Kitchen Playset the cost of the item is SAR 159.00 

Issue Description: Customer placed order for 13 items on 10 May 2020 and as per Hybris the order is delivered on 28/06/2020 however as per the customer she has only received 12 items, Under the consignment details we can see that all 13 items has been shipped from our side. 

We escalated to Shipa on 30 May 2020 and to the WH. on 16 Jul 2020 however no action has been taken since then. 

Customer's history : the customer is with us since 11/09/19 and this is his 13th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Shafeeque