Subject: Refund approval./
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 25 Jul 2020 05:22:31 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 
Ticket id : 1164116 
Order Date : May 1, 2020 
Order ID: 6487994519 
Tracking ID :FP05040001903 
Total Price : SAR182.0 

Issue Description : The Customer placed the order on May 1, 2020 of Apr, and it is pending since then, On 5/6/20 the order was marked as delivered, However till now the customer is claiming that he has not received the order . 
Case history : The customer reached out to us on 7 Jun 2020 and since then the issue was escalated to the courier team but we got no response from them. 

Customer's history : the customer is with us since 2/27/20 and this is his 15th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 

Asjad.