Subject: Refund Approval
From: Mohammad Shafeeque <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 25 Jul 2020 04:53:24 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 

Ticket id :1217104 

Order Date : 29/05/2020 

Order ID: 6495016243 
Tracking ID: CRDSAL0023155120 
Total Price : 170.1 SAR 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 29/05/2020 and till now he/she has not received the order. As per the hybris the order is shipped. As per tracking details the order is returned to the origin. 
We have escalated the issue to Saudi Post on 18/06/2020 also escalated to Conloc on 16/07/2020 , and added in order updation sheet as well ,however no action has been taken till now. 

Customer's history : the customer is with us since 13/04/2020 and this is his second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Shafeeque