Subject: Not shipped order / Refund approval// 6491624845
From: Algaili Ahmed <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 25 Jul 2020 02:13:56 -0700 (MST)

Hi Team 

Problem Statement : Not shipped order / Refund approval. 

Order Date : 14-May-2020 

Order ID: 6491624845 

Tracking ID : S001286658983 

Total Price : SAR 179 

Issue Description : The Customer placed the order on 14-May-2020, and it is pending since then, when tracking the order on the courier website it showing incomplete pickup and 

cancelled , However till now the refund has not been initiated. 

Case history : The customer reached out to us on 25th of June and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 02/01/20 and this is his second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.