Subject: Not shipped items / Refund approval// 6485436750
From: Algaili Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 25 Jul 2020 00:06:03 -0700 (MST)

Hi Team 

Problem Statement : Not shipped order / Refund approval. 

Order Date : Apr 23, 2020 

Order ID: 6485436750 

Tracking ID : 45951721502, 290088487973 

Total Price :SAR 789.6 

Issue Description : The Customer placed the order on Apr 22, 2020, and he received only one item, the order updated on the manual refund sheet due to invalid tracking ID# 45951721502, However till now the refund has not been initiated. 

Case history : The customer reached out to us on 10th of May and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since Apr 23, 2020 and this is his 1st order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.