Subject: Not shipped order / Refund approval// 6484954383
From: Algaili Ahmed <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Fri, 24 Jul 2020 23:19:38 -0700 (MST)

Hi Team 

Problem Statement : Not shipped order / Refund approval. 

Order Date : Apr 22, 2020 

Order ID: 6484954383 

Tracking ID : 45951717405 

Total Price :SAR 789.6 

Issue Description : The Customer placed the order on Apr 22, 2020, and it is pending since then, the order updated on the manual refund sheet due to invalid tracking ID, However till now the refund has not been initiated. 

Case history : The customer reached out to us on 20th of May and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 3/14/20 and this is his 7th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.