Subject: Refund Approval/ 6485492040
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 24 Jul 2020 08:28:17 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 

Ticket ID: 1094924 
Order Date: Apr 23, 2020 
Order ID: 6485492040 
AWB: 45944374486 
Total Order Value: SAR 381.00 

Issue Description: This KSA order has been placed on Apr 23, 2020 and was shipped in multiple shipments. One shipment was delivered and the other has no update on tracking since then(Invalid). The Consignment status is still showing shipped and the refund has still not been processed. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on May 26, 2020 and the same was placed on manual refund sheet. No action has been taken on the refund sheet for this order. 

Customer's History: Customer is shopping with us since March 2020 and has only one completed order at this time. Value of the completed order is SAR 795. 

Assistance Required: Request you to provide an approval of SAR 346 and assist in closing this case. 

Thank you for your help! 

Regards, 
Centrepoint Support Team