Subject: Re: Refund approval request //// 9781003554
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 24 Jul 2020 07:52:18 -0700 (MST)

Hi Team, 

Ticket number: 984131 
Problem Statement: Order delivered to wrong person 
Order Date : May 4, 2020 
Delivery Date: May 7, 2020 
Order ID: 9781003554 
Tracking ID: FP0504000953 

Issue Description: Customer placed an order on 4 May, 2020 and she entered the wrong contact number., However the order was delivered on 7th of May. 
The customer contacted us on 8th of May to update her contact NO after the order has been delivered. 

However, we have asked the courier team to provide POD but did not get any response. 

Also, customer is waiting for the order or refund, the total cost of the order is AED 132 and customer is having this order so far. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advise what we can do in this case. 

Thank you for your help! 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 19 July, 2020 20:57:30 
Subject: Re: POD //// 9781003554 

Hi Team, 

Kindly check POD and advice. 

The customer is irate and asking for management contact number. 

Thank you for your help! 

Regards, 
Shivani 

From: "Saikat Das" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shivani Rani" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Muzahir Abbas" <[email-masked]>, "Ashish Karini" <[email-masked]>, "Anwar P. Panery" <[email-masked]> 
Sent: Sunday, July 19, 2020 10:24:55 AM 
Subject: RE: POD //// 9781003554 

Hi Team, 

As per courier, order delivered. 

Attached POD and earlier feedback mail. 

Thanks and regards, 

Saikat Das 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Saturday, July 18, 2020 9:15 PM 
To: Saikat Das <[email-masked]>; Muzahir Abbas <[email-masked]>; Ashish Karini <[email-masked]>; Anwar P. Panery <[email-masked]> 
Cc: Shivani Rani <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: POD //// 9781003554 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly share with us the POD on below order. 

Regards, 

Fauzan 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 15 July, 2020 21:31:07 
Subject: POD //// 9781003554 

Hi Team, 

Ticket number: 984131 
Problem Statement: Order delivered to wrong person 
Order Date : May 4, 2020 
Delivery Date: May 7, 2020 
Order ID: 9781003554 
Tracking ID: FP0504000953 

Issue Description: Customer placed an order on 4 May, 2020 and she entered the wrong contact number. 

Also, she updated that she already contacted to the customer service and updated her contact number. 

However, we have asked the courier team to provide POD but did not get any response. 

Also, customer is waiting for the order or refund, the total cost of the order is AED 132 and customer is having this order so far. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advise what we can do in this case. 

Thank you for your help! 

Regards, 
Shivani 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: RE: POD //// 9781003554
From: Saikat Das <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Muzahir Abbas <[email-masked]>, Ashish Karini <[email-masked]>, "Anwar P. Panery" <[email-masked]>
Date: Sat, 4 Jul 2020 06:54:35 +0000

Hi Team,

As per courier, order delivered.

Attached POD and earlier feedback mail.

Thanks and regards,

Saikat Das

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, July 4, 2020 10:38 AM
To: Saikat Das <[email-masked]>; Muzahir Abbas <[email-masked]>; Ashish Karini <[email-masked]>; Anwar P. Panery <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: POD //// 9781003554

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 24 June, 2020 19:53:34
Subject: POD //// 9781003554

Hi Team,

Ticket number: 984131

Order Date : May 4, 2020

Delivery Date: May 7, 2020

Order ID: 9781003554

Tracking ID: FP0504000953

Assistance Required: Need urgent proof of delivery.

Issue Description: The customer reported that she did not receive the order.

We have already escalated this case to concern team but did not get any response so far and the total cost of the order is AED 132.

Please share the poof of delivery with the ID proof as customer is chasing us for the refund now.

Thank you for your help!

Regards,

Shivan

Subject: Re: [#984131] - Re: Share your feedback with us
From: Saikat Das <[email-masked]>
To: Vaibhav Ohri <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Ashish Karini <[email-masked]>
Date: Wed, 10 Jun 2020 05:27:47 +0000

Hi Team,

Order delivered.
POD attached.

  _____

From: Vaibhav Ohri <[email-masked]>
Sent: Tuesday, June 9, 2020 12:56 PM
To: Saikat Das <[email-masked]>
Subject: FW: [#984131] - Re: Share your feedback with us

From: Max <[email-masked]>
Sent: Saturday, June 06, 2020 10:57 PM
To: Vaibhav Ohri <[email-masked]>; [email-masked]
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#984131] - Re: Share your feedback with us

External email sender, please take precaution.

Hi Team,

Order Date : May 4, 2020
Delivery Date: May 7, 2020
Order ID: 9781003554
Tracking ID: FP0504000953

Assistance Required: Need urgent proof of delivery.

Issue Description: Customer reported that she did not receive her order.

Please share the poof of delivery with the ID.

Regards,
Shivani

   On Fri, 5 Jun at 2:57 PM , Max <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Team,

   Order Date : May 4, 2020
   Delivery Date: May 7, 2020
   Order ID: 9781003554
   Tracking ID: FP0504000953

   Assistance Required: Need urgent proof of delivery.

   Issue Description: Customer reported that she did not receive her order.

   Please share the poof of delivery with the ID.

   Regards,
   Shivani

      On Thu, 4 Jun at 10:12 PM , Max <[email-masked]<mailto:[email-masked]>> wrote:

      Hi Team,

      Order Date : May 4, 2020
      Delivery Date: May 7, 2020
      Order ID: 9781003554
      Tracking ID: FP0504000953

      Assistance Required: Need urgent proof of delivery.

      Issue Description: Customer reported that she did not receive her order.

      Please share the poof of delivery with the ID.

      Regards,
      Shivani

         On Tue, 2 Jun at 4:35 PM , Max <[email-masked]<mailto:[email-masked]>> wrote:

         Hi Team,

         Order Date : May 4, 2020
         Delivery Date: May 7, 2020
         Order ID: 9781003554
         Tracking ID: FP0504000953

         Assistance Required: Need urgent proof of delivery.

         Issue Description: Customer reported that she did not receive her order.

         Please share the poof of delivery with the ID.

         Regards,
         Shivani

            On Mon, 1 Jun at 9:56 PM , Max <[email-masked]<mailto:[email-masked]>> wrote:

            Hi Team,

            Order Date : May 4, 2020
            Delivery Date: May 7, 2020
            Order ID: 9781003554
            Tracking ID: FP0504000953

            Assistance Required: Need urgent proof of delivery.

            Issue Description: Customer reported that she did not receive her order.

            Please share the poof of delivery with the ID.

            Regards,
            Shivani

            984131:1125156