Subject: Re: POD request// 6496360636
From: Shakeeb Arsalan <[email-masked]>
To: Algaili Ahmed <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Fri, 24 Jul 2020 07:16:07 -0700 (MST)

Hi Algaili, 

Please explain the whole issue in refund approval format escalation, so we can get approval and refund if the customer did not receive the order 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 19 July, 2020 18:18:40 
Subject: POD request// 6496360636 

Hi Team, 

With reference to order ID# 6496360636 and AWB# S001435301147 the customer claimed he has not received the order. The issue was forwarded to Shipa team for POD request, they emailed us that as per their system the order was delivered to the same end customer. The customer has updated his contact No within 24 hrs of the order date please follow up with concerned team to fix the issue. 

Regards, 
Algaily.