Subject: Re: Refund Approval
From: Mohammad Shafeeque <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 24 Jul 2020 05:43:05 -0700 (MST)

Hi Team 

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1050688 

Order Date : Apr 5, 2020 
Order ID: 6477889843 
Tracking ID: 45943605094 

Total Price : 531 SAR 

Issue Description : The Customer placed the order on Apr 5, 2020, and it is pending since then, As per hybris the order status shows shipped while tracking the shipment on Aramex website it shows invalid , However till now the refund has not been initiated. 
Case history : The customer reached out to us and on 27 May 2020 the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since Apr 5, 2020 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Shafeeque 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 19 July, 2020 16:16:51 
Subject: Refund Approval 

Hi Team, 

Problem Statement: Refund Approval 

Order Date : Apr 5, 2020 
Order ID: 6477889843 
Tracking ID: 45943605094 

Issue Description: As per hybris the order status shows shipped while tracking the shipment on Aramex website it shows invalid we added in the manual refund sheet also escalated to the concern team however did not get any response . 
So we request you to advise weather we can refund the amount 531 SAR of the shipment to resolve the case. 

Regards, 
Shafeeque.