Subject: Refund not delivered order 8376370088 / 100041256751
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, sandhya roshan <[email-masked]>, Jessie Caparas <[email-masked]>, midhun madhu <[email-masked]>
Date: Fri, 24 Jul 2020 05:33:30 -0700 (MST)

Hi Team, 

With reference to the order number: 8376370088 
AWB: 100041256751 

Order has been NDR and the status is showing received at warehouse at this time. As per the customer they received an SMS to pay for the order online which they did and the courier informed the customer that they have already transferred that amount to us. 

Please confirm the amount receipt as well as transferring of the amount to us on priority. 

Please investigate this further on priority and update us on the same. Also, attaching the images customer has shared regarding the transaction. 

Thank you for your help! 

Regards, 
Shakeeb