Subject: On Validation Cancelled / Refund approval. Order ID: 8391593536
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 23 Jul 2020 23:39:45 -0700 (MST)

Hi Team 

Problem Statement : On Validation Cancelled / Refund approval. 

Ticket id : 03398939 
Order Date : Jul 9, 2020 
Order ID: 8391593536 
Total Price : 29.15 

Issue Description : The Customer placed the order on Jul 9, 2020, and it is pending since then, The order was marked as on validation cancelled, However the amount has been cuptured and till now the refund has not been initiated. 

Customer's history : the customer is with us since 3/18/2020 and this is his 4th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

As he has shared with us his bank details on attached photo. 

Regards 
Ebrahim Hageb