Subject: Re: Refund Not Processed "9773580411"
From: Abhishek Sisodia <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 23 Jul 2020 07:14:31 -0700 (MST)

Hi Team 
Problem Statement : Refund approval 
Ticket ID: 570421 
Order Date: Mar 20, 2020 
Order ID: 9773580411 
Return Tracking ID: 45912399956 

RMA: 43192463 

Total Price : AED 150.00 
Issue Description : The customer claims to have returned 3 item from this order. But according to the tracking ID no collection has been mentioned. 

Case history : The customer reached out to us on the Mar 25, 2020, with two orders on chat and at that time collection and refund were in progress and then customer contacted us again for two orders refund 9773609929 & 9773580411. Refund for order ID 9773609929 has been done. 

For the order 9773580411 I asked for collection proof and receipt on which customer shared the attached screenshot. The issue has then been escalated to the warehouse for clarification of received item but no response has been received till date. 

Customer's history : The customer is with us from November 2016, and has placed 21 online order till date. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Abhishek Sisodia 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Abhishek Sisodia" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, July 23, 2020 6:48:49 PM 
Subject: Refund Not Processed "9773580411" 

Hi Abhishek, 

Please explain everything in refund approval format let's have it closed the soonest (mention that u asked the customer for the return AWB and he did not provide plus all the required details) 

Regards 
Shakeeb 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 17 July, 2020 16:47:59 
Subject: Refund Not Processed "9773580411" 

Problem Statement : Refund Not Processed 

Order Date: Mar 20, 2020 
Order ID: 9773580411 
Return Tracking ID: 45912399956 

Assistance Required : Process the refund 

Issue Description : The customer raised a return request for 03 items. Please let us know if the items have been received for the order under any tracking ID. 

[ https://landmarkgroupservice.freshdesk.com/a/tickets/570421 | https://landmarkgroupservice.freshdesk.com/a/tickets/570421 ] 

Thanks for your assistance. 

Regards, 
Abhishek Sisodia