Subject: Re: Missing items/6496443133
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 23 Jul 2020 06:26:52 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Seeta Seeta" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "maxwhryd ecom" <[email-masked]>, "raghu pillai" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 12 July, 2020 10:38:33 
Subject: Re: Missing items/6496443133 

Hi Team, 

With reference to the order number 6496443133, the customer placed the order for 15 items and from our side, all items have marked as delivered. However, the customer is claiming that he only receives 6 items. 

Details of missing items: 
1) 162214373 - - Slogan Print T-shirt and Pyjama Set SAR30.00 
2) 162359415 - - Printed T-shirt with Round Neck and Short Sleeves SAR17.00 
3) 162360214 - - Printed T-shirt with Round Neck and Short Sleeves SAR17.00 
4)159136197 - - Solid Leggings with Elasticised Waistband SAR17.00 
5)159494899 - - Plain Leggings with Elasticated Waistband SAR17 
6) 162094844 - - Full Length Leggings with Elasticised Waistband SAR20.00 
7)162147761 - - Pocket Detail Jeans with Rolled Up Hem SAR40.00 
8)162312121 - - Printed T-shirt with Round Neck and Short Sleeves SAR17.00 
9)162211860 - - Printed Round Neck T-shirt with Shorts SAR30.00 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 11 July, 2020 18:22:07 
Subject: Missing items/6496443133 

Hi team, 

Problem Statement: (Missing items) 
Order Date : Jun 3, 2020 
Order ID: 6496443133 
Tracking ID: S001433783304 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 15 items but as per the customer she has only received 6 items, Under the consignment details we can see that all 15 items has been shipped/Delivered from our side. 

Customer history: 9 ITEMS OUT OF 15 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing items are: 

1) 162214373 - - Slogan Print T-shirt and Pyjama Set SAR30.00 
2) 162359415 - - Printed T-shirt with Round Neck and Short Sleeves SAR17.00 
3) 162360214 - - Printed T-shirt with Round Neck and Short Sleeves SAR17.00 
4)159136197 - - Solid Leggings with Elasticised Waistband SAR17.00 
5)159494899 - - Plain Leggings with Elasticated Waistband SAR17 
6) 162094844 - - Full Length Leggings with Elasticised Waistband SAR20.00 
7)162147761 - - Pocket Detail Jeans with Rolled Up Hem SAR40.00 
8)162312121 - - Printed T-shirt with Round Neck and Short Sleeves SAR17.00 
9)162211860 - - Printed Round Neck T-shirt with Shorts SAR30.00 
​ 
kindly check and do the needful. 

Regards, 
Asjad.