Subject: Re: Customer Complaint for Online Purchase
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Marita Dsouza <[email-masked]>, Namrita Kanjani <[email-masked]>, lmscontentqa <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Ansh Kapur <[email-masked]>, Salman Mamajiwala <[email-masked]>, Raveen Sethupathy <[email-masked]>
Date: Thu, 23 Jul 2020 05:21:00 -0700 (MST)

Hi Jessie, 

The voucher details have shared with the customer. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Marita Dsouza" <[email-masked]>, "Namrita Kanjani" <[email-masked]>, "lmscontentqa" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Ansh Kapur" <[email-masked]>, "Salman Mamajiwala" <[email-masked]>, "Raveen Sethupathy" <[email-masked]> 
Sent: Thursday, 23 July, 2020 17:29:36 
Subject: RE: Customer Complaint for Online Purchase 

Thanks! 

[ mailto:[email-masked] | @Seeta Seeta ] [ mailto:[email-masked] | 
@Fauzan Ahmad, Musalman ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Please email the below voucher to the customer asap. 

From: Marita Dsouza <[email-masked]> 
Sent: Thursday, July 23, 2020 3:32 PM 
To: Namrita Kanjani <[email-masked]>; Jessie Caparas <[email-masked]>; lmscontentqa <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Ansh Kapur <[email-masked]>; Salman Mamajiwala <[email-masked]>; Raveen Sethupathy <[email-masked]> 
Subject: RE: Customer Complaint for Online Purchase 

Dear Babyshop Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: P41-5KL8-CPYB-DLYB-K |Start Date: 23.07.2020 00:00:00|End Date: 23.10.2020 23:59:59 

Type: Serial Voucher|Concept: BABYSHOP|Territory: UAE|Checkout Site: N/A 

Value: 150 AED|Minimum Threshold Value: 155 AED|Maximum Discount: N/A|Combinable with other vouchers: FALSE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Regards, 

Marita Dsouza 

Ecommerce Content Merchandiser 

Web Team | Landmark Group 

From: Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 23, 2020 2:36 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; lmscontentqa < [ mailto:[email-masked] | [email-masked] ] >; Marita Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Customer Complaint for Online Purchase 

[ mailto:[email-masked] | @Marita Dsouza ] FYI 

Regards, 

-- 

Namrita Kanjani 

E-Commerce Content Merchandiser 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172143 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, July 23, 2020 at 12:21 PM 
To: lmscontentqa < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer Complaint for Online Purchase 

[ mailto:[email-masked] | @lmscontentqa ] [ mailto:[email-masked] | 
@Namrita Kanjani ] 

Can you please issue a voucher worth AED 150 with a threshold of AED 155 valid for 3 months? 

This is for order ID 9788666857 and concept is Babyshop. 

From: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 23, 2020 8:51 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer Complaint for Online Purchase 

HI [ mailto:[email-masked] | 
@Jessie Caparas ] , 

Pls proceed for manual refund to customer. 

Regards, 

Sachin Kumar 

Assistant Manager – Ecommerce Operations 

Landline: +971 4 517 5412 

India Mobile: +91 85860 04494 

UAE Mobile:+971 56 408 0342 

[ mailto:[email-masked] | [email-masked] ] 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C414b3eebce3d4f106f9808d82efbf86c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637311007026417945&sdata=sYwj0hccfqQ4x1KakCzpZVXP2HP2N87CBJUZVHCMjCI%3D&reserved=0 | www.babyshopstores.com ] I [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C414b3eebce3d4f106f9808d82efbf86c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637311007026417945&sdata=s7DJ6%2B3uEcCB5mQxIcPZlB%2FoQNQJTPhWwcxt3ff3kS4%3D&reserved=0 | 
www.landmarkgroup.com ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 22, 2020 2:47 PM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Bsu Oas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Customer Complaint for Online Purchase 
Importance: High 

Hi Sachin, 

This doesn’t look like a valid POD – chances are customer didn’t get the order or might have been delivered to a wrong person. 

Can we refund this instead? 

Order value is AED 504 and customer has multiple orders with us from 2017. 

From: Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 22, 2020 2:00 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Bsu Oas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Kiranraju Nair < [ mailto:[email-masked] | [email-masked] ] >; Saikat Das < [ mailto:[email-masked] | [email-masked] ] >; Ashish Karini < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer Complaint for Online Purchase 

Dear Jessie 

Please find the below POD. The driver had called the customer and then delivered the order to them as the address also was not completely mentioned, so he had to call the customer and take the full address. 

Rasha Saif 

+971506503435 

49 26 B St - Dubai - United Arab Emirates st 26 b Jumeirah 

Regards 

Vaibhav Ohri 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 22, 2020 1:53 PM 
To: Bsu Oas < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Kiranraju Nair < [ mailto:[email-masked] | [email-masked] ] >; Saikat Das < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer Complaint for Online Purchase 
Importance: High 

[ mailto:[email-masked] | @Vaibhav Ohri ] [ mailto:[email-masked] | 
@Kiranraju Nair ] [ mailto:[email-masked] | 
@Saikat Das ] 

Can we please provide a POD for this order? 

Tracking ID FP0624001021 

Customer claims it hasn’t been received but upon tracking, it shows delivered as of June 27. 

From: Bsu Oas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 22, 2020 12:38 PM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Customer Complaint for Online Purchase 

Dear Sachin, 

Good Afternoon 

Please note below customer complaint as she placed online order on 20 Jun but still didn't receive her request.She called several time on Babyshop Online number but didn't got any response.Today she came to Oasis Mall management to Complaint about the same.I promised her we will call her back and confirm about this order today itself. 

Please find below details and do needful asap. 

Customer Name: Rasha 

Mob No. : 050-6503435 

Order No.: 9788666857 

Order Date: 20 Jun 2020 

Thanks & Regards, 

Anil Giri 
Babyshop | Oasis Center | Dubai 
board : +971 45154316 
mobile : +971 559677520 

email: [ mailto:[email-masked] | [email-masked] ] 

website: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C414b3eebce3d4f106f9808d82efbf86c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637311007026427932&sdata=9Dn7Sllhkel65HGDzIW6nrv%2Flz77CEWJMtg%2F91gfTNQ%3D&reserved=0 | www.babyshopstores.com ] 

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