Subject: RE: Need Approval for refund 6486132115
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Hafizullah Lsm <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 23 Jul 2020 12:07:41 +0000

Hi Shakeeb,

Will revert shortly.

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, July 23, 2020 2:54 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Hafizullah Lsm <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Need Approval for refund 6486132115

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 23 July, 2020 13:51:07
Subject: Need Approval for refund

Hi Team,

Problem Statement: Refund Approval

Order Date: Apr 26, 2020
Ticket ID: 956745
Order ID: 6486132115
Tracking ID: CRDSAL0012677020
ID Status: Invalid

Assistance Required: Need Approval for refund

Issue Description: The customer placed an order on  26 Apr 2020, and as per Hybris the order was shipped on 1 May  2020, but when we track the shipment so the tracing ID is Invalid and I have added in Manual Refund Google Sheet for a refund on  30 June  2020.

Case History: The customer reached out to us on 8 May 2020 for the follow up for the refund.

Customer's History: The customer has placed his 1st order with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Hafizullah.

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