Subject: RE: Late refund: Case id - 1101731 Order ID: 9782091032
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 23 Jul 2020 10:10:27 +0000

Hi Seeta,

Please find the attached approval.

From: Jessie Caparas <[email-masked]>
Sent: Thursday, July 23, 2020 12:11 PM
To: Seeta Seeta <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Late refund: Case id - 1101731 Order ID: 9782091032

Hi Seeta,

Will revert shortly

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 23, 2020 10:43 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late refund: Case id - 1101731 Order ID: 9782091032
Importance: High

External email sender, please take precaution.
Hi Team,

With refernce to order number 9782091032, the customer placed the order for 10 items and as per hybris all items have been delivered to the customer. However, the cutsomer is claiming that he didn't receive 3 items.

The agent already escalaated the case to our warehouse and we have received the update that they have shipped all 10 items.

So can you please advise us what action do we have to take in this case.

Missing items details are below :
Item name: 162323649 - - Studded Necklace and Earrings Set
Item cost: AED 20.00

Item name: 162150314 - - Textured Pumps with Ankle Strap and Kitten Heels
Item cost: AED 70.00

Item name: 161691806 - - Set of 4 - Solid Boyshorts Briefs with Elasticised Waistband
Item cost: AED 25.00

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 23 July, 2020 11:57:21
Subject: Re: Late refund: Case id - 1101731 Order ID: 9782091032

Hi Team

Problem Statement: The customer has reported to us that he has not received the 3 items

Case id - 1101731

Order Date: 5/10/2020
Delivery Date: 5/13/2020
Order ID: 9782091032
Tracking ID: FP0511001376

Item name: 162323649 - - Studded Necklace and Earrings Set
Item cost: AED 20.00

Item name: 162150314 - - Textured Pumps with Ankle Strap and Kitten Heels
Item cost: AED 70.00

Item name: 161691806 - - Set of 4 - Solid Boyshorts Briefs with Elasticised Waistband
Item cost: AED 25.00

Total Price: AED 115.00

Issue Description: The Customer placed the order on 5/10/2020 and it is pending since then, However till now the refund has not been initiated.

Case history: The customer reached out to us on 5/28/2020 and since then we are following up on the email however no action has been taken.

Customer's history: The customer is with us since 12/1/2018 and this is his 9th order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Manish

________________________________
From: "Ravi Sankar Podiyattillam" <[email-masked]<mailto:[email-masked]>>
To: "Peter Dsouza" <[email-masked]<mailto:[email-masked]>>, "Max Ecom" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Prakash Iyangar" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 16 July, 2020 12:05:42
Subject: RE: Late refund: Case id - 1101731 Order ID: 9782091032

Dear CS team

We have shipped full item for the particular invoice number

Regards
Ravisankar
From: Peter Dsouza
Sent: Wednesday, July 15, 2020 5:31 PM
To: Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>
Subject: FW: Late refund: Case id - 1101731 Order ID: 9782091032

Please check the below

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 15, 2020 5:23 PM
To: Binu George <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>; Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late refund: Case id - 1101731 Order ID: 9782091032

External email sender, please take precaution.
Hi Team,

Any update ?

Regards
Shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "max ecom" <[email-masked]<mailto:[email-masked]>>, "peter dsouza" <[email-masked]<mailto:[email-masked]>>, "binu george" <[email-masked]<mailto:[email-masked]>>, "RaviSankar Podiyattillam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "prakash iyangar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 8 July, 2020 22:08:07
Subject: Late refund: Case id - 1101731 Order ID: 9782091032

Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 8 July, 2020 18:40:47
Subject: Late refund: Case id - 1101731 Order ID: 9782091032

Hi Team,

Please help us to find the missing item.

Please check it at the warehouse if it is missing at the warehouse and not shipped from there.

Problem Statement: The customer has reported to us that he has not received the 3 items

Case id - 1101731
Order Date: 5/10/2020
Delivery Date: 5/13/2020
Order ID: 9782091032
Tracking ID: FP0511001376

Item name: 162323649 - - Studded Necklace and Earrings Set
Item cost: AED 20.00

Item name: 162150314 - - Textured Pumps with Ankle Strap and Kitten Heels
Item cost: AED 70.00

Item name: 161691806 - - Set of 4 - Solid Boyshorts Briefs with Elasticised Waistband
Item cost: AED 25.00

Assistance Required: Need the missing item

Issue Description: Customer placed an order for items but as per the customer only received items, Under the consignment details we can see that we have shipped only items.

Kindly look into the issue and suggest the next step to be followed up.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2cba0c988a5f4933b8f908d82edff5e7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637310886750866218&sdata=4OJ6fzBOMwRY7LUKA8trDoovLvbIfjLdIicJK8ga1Ho%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Late refund: Case id - 1101731 Order ID: 9782091032
From: Jessie Caparas <[email-masked]>
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 23 Jul 2020 10:07:43 +0000

Thanks @Prakash Iyangar<mailto:[email-masked]>

From: Prakash Iyangar <[email-masked]>
Sent: Thursday, July 23, 2020 12:28 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: Late refund: Case id - 1101731 Order ID: 9782091032

Approved.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 23, 2020 12:11 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Late refund: Case id - 1101731 Order ID: 9782091032
Importance: High

Hi Prakash,

Need your approval below for 3 missing items which customer claims to be.

Total value is AED 115.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 23, 2020 10:43 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late refund: Case id - 1101731 Order ID: 9782091032
Importance: High

External email sender, please take precaution.

Hi Team,

With refernce to order number 9782091032, the customer placed the order for 10 items and as per hybris all items have been delivered to the customer. However, the cutsomer is claiming that he didn't receive 3 items.

The agent already escalaated the case to our warehouse and we have received the update that they have shipped all 10 items.

So can you please advise us what action do we have to take in this case.

Missing items details are below :

Item name: 162323649 - - Studded Necklace and Earrings Set

Item cost: AED 20.00

Item name: 162150314 - - Textured Pumps with Ankle Strap and Kitten Heels

Item cost: AED 70.00

Item name: 161691806 - - Set of 4 - Solid Boyshorts Briefs with Elasticised Waistband

Item cost: AED 25.00

Thanks & Regards,
Seeta Kunwar

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 23 July, 2020 11:57:21
Subject: Re: Late refund: Case id - 1101731 Order ID: 9782091032

Hi Team

Problem Statement: The customer has reported to us that he has not received the 3 items

Case id - 1101731

Order Date: 5/10/2020

Delivery Date: 5/13/2020

Order ID: 9782091032

Tracking ID: FP0511001376

Item name: 162323649 - - Studded Necklace and Earrings Set

Item cost: AED 20.00

Item name: 162150314 - - Textured Pumps with Ankle Strap and Kitten Heels

Item cost: AED 70.00

Item name: 161691806 - - Set of 4 - Solid Boyshorts Briefs with Elasticised Waistband

Item cost: AED 25.00

Total Price: AED 115.00

Issue Description: The Customer placed the order on 5/10/2020 and it is pending since then, However till now the refund has not been initiated.

Case history: The customer reached out to us on 5/28/2020 and since then we are following up on the email however no action has been taken.

Customer's history: The customer is with us since 12/1/2018 and this is his 9th order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Manish

  _____

From: "Ravi Sankar Podiyattillam" <[email-masked]<mailto:[email-masked]>>
To: "Peter Dsouza" <[email-masked]<mailto:[email-masked]>>, "Max Ecom" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Prakash Iyangar" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 16 July, 2020 12:05:42
Subject: RE: Late refund: Case id - 1101731 Order ID: 9782091032

Dear CS team

We have shipped full item for the particular invoice number

Regards

Ravisankar

From: Peter Dsouza
Sent: Wednesday, July 15, 2020 5:31 PM
To: Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>
Subject: FW: Late refund: Case id - 1101731 Order ID: 9782091032

Please check the below

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 15, 2020 5:23 PM
To: Binu George <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>; Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late refund: Case id - 1101731 Order ID: 9782091032

External email sender, please take precaution.

Hi Team,

Any update ?

Regards
Shakeeb

  _____

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "max ecom" <[email-masked]<mailto:[email-masked]>>, "peter dsouza" <[email-masked]<mailto:[email-masked]>>, "binu george" <[email-masked]<mailto:[email-masked]>>, "RaviSankar Podiyattillam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "prakash iyangar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 8 July, 2020 22:08:07
Subject: Late refund: Case id - 1101731 Order ID: 9782091032

Hi Team,

Kindly assist us on below case.

Regards,

Fauzan

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 8 July, 2020 18:40:47
Subject: Late refund: Case id - 1101731 Order ID: 9782091032

Hi Team,

Please help us to find the missing item.

Please check it at the warehouse if it is missing at the warehouse and not shipped from there.

Problem Statement: The customer has reported to us that he has not received the 3 items

Case id - 1101731

Order Date: 5/10/2020

Delivery Date: 5/13/2020

Order ID: 9782091032

Tracking ID: FP0511001376

Item name: 162323649 - - Studded Necklace and Earrings Set

Item cost: AED 20.00

Item name: 162150314 - - Textured Pumps with Ankle Strap and Kitten Heels

Item cost: AED 70.00

Item name: 161691806 - - Set of 4 - Solid Boyshorts Briefs with Elasticised Waistband

Item cost: AED 25.00

Assistance Required: Need the missing item

Issue Description: Customer placed an order for items but as per the customer only received items, Under the consignment details we can see that we have shipped only items.

Kindly look into the issue and suggest the next step to be followed up.

Regards,

Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1a3ea1ef7bcd43e59d5808d82ef03d8d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637310956642620478&sdata=7KlanpZCTByCvV46cUTOaWci2bBonki8nWLX9eJsEsY%3D&reserved=0>