Subject: RE: Escalations for Approvals and Back logs
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Saurabh <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 23 Jul 2020 09:32:31 +0000

Hi Team,

We see a good amount of tickets reduced from the back logs, however, we still see the same back logs from February which needs to be cleared asap.

We need to be able to close this by Sunday next week.

LIVESALESMAN GROUP:

MONTH
Case Count
Mar
11
Apr
39
May
216
Jun
300
Jul
383
Grand Total
949

LIVESALESMAN L2 GROUP:

MONTH
Case Count
Feb
4
Mar
21
Apr
85
May
278
Jun
281
Jul
113
Grand Total
782

Also @Seeta Seeta<mailto:[email-masked]> we need the LSM automation tickets closed.

Fyi @Mustehsan Siddiqui<mailto:[email-masked]> @Saurabh<mailto:[email-masked]>

From: Jessie Caparas
Sent: Monday, July 20, 2020 3:27 PM
To: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Saurabh <[email-masked]>; deeksha <[email-masked]>
Subject: Escalations for Approvals and Back logs
Importance: High

Hi Team,

As discussed, all escalations that require approval should be sent to me and Malik only.

Continue to loop escalations DXB team on such emails.

There will be no more emails sent to concept head.

Also, lets close the back logs from Feb to April in the next 2 days.

Livesalesman L2 Group:

MONTH
Case Count
Feb
5
Mar
27
Apr
97
May
304
Jun
309
Jul
76
Grand Total
818

Livesalesman Group:
MONTH
Case Count
Feb
1
Mar
13
Apr
54
May
301
Jun
339
Jul
817
Grand Total
1525

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

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