Subject: Need Approval for refund
From: Hafizullah Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 23 Jul 2020 01:21:07 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date: Apr 26, 2020 
Order ID: 956745 
Order ID: 6486132115 
Tracking ID: CRDSAL0012677020 
ID Status: Invalid 

Assistance Required: Need Approval for refund 

Issue Description : The customer placed an order on 26 Apr 2020, and as per Hybris the order was shipped on 1 May 2020, but when we track the shipment so the tracing ID is Invalid and I have added in Manual Refund Google Sheet for a refund on 30 June 2020. 

Case History : The customer reached out to us on 8 May 2020 for the follow up for the refund. 

Customer's History : The customer has placed his 1st order with us. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Hafizullah .