Subject: RE: Refund approval "9770457375"
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 23 Jul 2020 08:11:15 +0000

Hi Seeta,

Will revert shortly.

From: Seeta Seeta <[email-masked]>
Sent: Thursday, July 23, 2020 10:29 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Sisodia <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval "9770457375"
Importance: High

External email sender, please take precaution.
Hi Team,

With refernce to the order number 9770457375, the customer raised a return request for his item and as per the tracking number the item have been delivered to our warehouse. However, the refund is still not processed yet.

The customer is now chasing us for his refund, so can you please look into this case and assist us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 July, 2020 23:57:30
Subject: Refund approval "9770457375"

Hi Team

Problem Statement: Refund approval.

Ticket ID: 552401
Order Date: Feb 17, 2020
Order ID: 9770457375
Return Tracking ID: 45905147761

RMA: 43218940

Total Price: AED 587.00

Issue Description: The customer raised a return request for 161856426 - - Avent Ultra Comfort Natural Breastfeeding Set and the item has been delivered back to the warehouse successfully on May 02, 2020.

Case history: The customer reached out to us on the 11th of July and since then the issue has been escalated to the conloc multiple times but no action has been taken.

Customer's history: This is the first order from the customer.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Abhishek Sisodia

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