Subject: RE: Refund Approval - 1060974
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 23 Jul 2020 07:56:29 +0000

Hi Fauzan,

Please go ahead with the refund and raise JIRA to process RMA

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, July 22, 2020 7:55 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Refund Approval - 1060974
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 July, 2020 21:10:59
Subject: Refund Approval - 1060974

Dear Team,

Problem Statement : Refund Not Processed
Order Date : Mar 27, 2020
Order ID: 6473631193
Return Tracking ID: S000733662469 (NDR)
RMA : 23948354
Total Price : SAR 206.00.00

Issue Description : The items were not delivered to the customer and 2 RMA are generated. One was processed and the 2nd one is pending.

Case History :The customer reached out to us on May 18 regarding the refund. Many escalations have been sent to Conloc team but they have not reverted back and Manual Refund Sheet has been updated as well.

Customer's History : This was customer's 2nd order with us since March 2020.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.

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