Subject: RE: Refund Approval - 1051382
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 23 Jul 2020 07:55:34 +0000

Hi Fauzan,

Go ahead and raise a JIRA to process RMA # 53239330

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, July 22, 2020 7:57 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval - 1051382
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly help us to get refund approval for below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 July, 2020 21:03:06
Subject: Refund Approval - 1051382

Dear Team,

Problem Statement : Refund Not Processed
Order Date : May 12, 2020
Order ID: 9782341279
Return Tracking ID: 1000006674937 (NDR)
RMA : 53239330
Total Price : AED 263.00.00

Issue Description : The items were not delivered to the customer and NDR is also marked in the system. The system generated above mentioned RMA on July 17.

Case History :The customer reached out to us on May 17 regarding the delivery. Many escalations have been sent to Conloc team but they have not reverted back and Manual Refund Sheet has been updated as well.

Customer's History : The customer has placed 8 orders with us and the customer is with us since June 2017.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.

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