Subject: RE: Refund Approval - not shipped order/ Cancelled 6480359510
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 23 Jul 2020 07:42:04 +0000

Hi Shakeeb,

Consignment status has been updated. Raise a JIRA to process RMA # 34017665

From: Jessie Caparas
Sent: Wednesday, July 22, 2020 2:33 PM
To: 'Shakeeb Arsalan' <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: RE: Refund Approval - not shipped order/ Cancelled 6480359510

Hi Shakeeb,

Will revert shortly.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 22, 2020 1:26 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval - not shipped order/ Cancelled 6480359510

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 July, 2020 22:14:32
Subject: Refund Approval - 980648

Dear Team,

Problem Statement : Refund Not Processed
Order Date : Apr 11, 2020
Order ID: 6480359510<callto:6469596043>
Tracking ID: S000852214163 (Not collected by Shipa, PFA)
RMA : 23950063
Concept: Babyshop
Total Price : SAR 189.10

Issue Description : The items were not not collected by Shipa.

Case History :The customer reached out to us on May 10 and after many escalations to WH, we have not heard anything from them. We have updated the Manual Refund Sheet as well.

Customer's History : The customer has placed 1st order with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.

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