Subject: RE: Refund Approval - 835147
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 23 Jul 2020 07:33:00 +0000

Hi Seeta,

Consignment status updated and raise a JIRA to process RMA # 53260198

From: Jessie Caparas
Sent: Wednesday, July 22, 2020 2:21 PM
To: Seeta Seeta <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund Approval - 835147

Will revert shortly.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 22, 2020 12:48 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval - 835147
Importance: High

External email sender, please take precaution.
Hi Team,

In this case, the order was placed on Apr 20 and till now the order status is in progress. The agent has already contacted the courier team and they have informed us that they didn't receive the order.

So we request you to look into this concern as now the customer is chasing us for his refund now.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 July, 2020 21:09:29
Subject: Refund Approval - 835147

Dear Team,

Problem Statement : Refund Not Processed
Order Date : Apr 20, 2020
Order ID: 9778916559<callto:6469596043>
Tracking ID: 3411789744402 (Not collected by Fetchr, PFA)
RMA : 43194626
Concept: Babyshop
Total Price : AED 327.00

Issue Description : The items were not collected by Fetchr.

Case History :The customer reached out to us on April 29 and after many escalations to WH, we have not heard anything from them. We have updated the Manual Refund Sheet as well.

Customer's History : The customer has placed 3 orders with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.

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