Subject: RE: Refund approval "6479992065"
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Sisodia <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 23 Jul 2020 07:30:50 +0000

Hi Fauzan,

Consignment has been updated.

Raise a JIRA to process RMA # 34017619

From: Jessie Caparas
Sent: Wednesday, July 22, 2020 12:49 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Abhishek Sisodia <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval "6479992065"

Hi Fauzan,

Kindly delete the RMA which you have created.

I will revert on this shortly.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 21, 2020 8:37 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval "6479992065"
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly help us to get refund approval for below case.

Regards,
Fauzan

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 July, 2020 19:00:35
Subject: Refund approval "6479992065"

Hi Team

Problem Statement: Refund approval because of an item not shipped

Ticket ID: 993708
Order Date: Apr 10, 2020
Order ID: 6479992065
Tracking ID: 290085059589

RMA: 24006450

Total Price: SAR 127.00

Issue Description: The customer did not receive the item as the shipment is not even shipped. So I created an RMA.

Case history: The customer reached out to us on the 11th of May and since then the issue has been escalated to the warehouse multiple times but no action has been taken.

Customer's history: This is the first order of the customer.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Abhishek Sisodia

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