Subject: RE: Refund approval "6499988994"
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 23 Jul 2020 07:28:31 +0000

Hi Seeta,

Consignment has been updated as NDR now.

Raise a JIRA to process the RMA # 34018341

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, July 22, 2020 11:54 AM
To: Seeta Seeta <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Sisodia <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval "6499988994"

Hi Seeta,

Will revert on this.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 22, 2020 11:11 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval "6499988994"

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 July, 2020 23:55:02
Subject: Refund approval "6499988994"

Hi Team

Problem Statement: Refund approval because the shipment has been returned to the warehouse

Ticket ID: 1234669
Order Date: Jun 13, 2020
Order ID: 6499988994
Tracking ID: CRDSAL0031498320

RMA: 23967777

Total Price: SAR 150.00

Issue Description: Issue Description: The order has been returned to the warehouse but has not been marked on hybris so the refund has not been processed. Please see to it that I have created an RMA 23967777 for the refund.

Case history: The customer reached out to us on the 20 June, 2020 and since then the issue has been escalated to the conloc multiple times but no action has been taken.

Customer's history: This is the first order of the customer.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Abhishek Sisodia

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