Subject: Re: Refund not Credited 9776093877
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 23 Jul 2020 00:24:22 -0700 (MST)

done 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 23 July, 2020 12:28:42 
Subject: RE: Refund not Credited 9776093877 

Hi [ mailto:[email-masked] | 
@Seeta Seeta ] [ mailto:[email-masked] | 
@Fauzan Ahmad, Musalman ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Please email the customer that refund has been processed successfully and the reference for the refund is payfort ID 158610127800080810 

From: Hiren Sadhwani <[email-masked]> 
Sent: Wednesday, July 22, 2020 1:37 PM 
To: Jessie Caparas <[email-masked]>; Bahaa Al khateeb <[email-masked]> 
Subject: RE: Refund not Credited 9776093877 

Hi Jessie, 

The payfort ID which is mentioned on the top of the order number in my payfort snapshot. 

Thanks & Regards, 

Hiren Sadhwani 

Sr. Finance Executive 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172118 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 22, 2020 1:04 PM 
To: Hiren Sadhwani < [ mailto:[email-masked] | [email-masked] ] >; Bahaa Al khateeb < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund not Credited 9776093877 
Importance: High 

Hi Bahaa, 

Can you please help me check on the below if there is any issue with the refund? 

Customer keeps on insisting that nothing has been credited and Hiren and I already verified as per the below screenshot that it has been refunded. 

[ mailto:[email-masked] | @Hiren Sadhwani ] if customer would need to call the bank, what reference number can we provide that can be used by the bank to check? 

From: Hiren Sadhwani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 22, 2020 12:00 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund not Credited 9776093877 

Hi Jessie, 

I can also see that it has been successfully refunded from payfort. However, I’ll suggest you to check this with Bahaa once if it is stuck because of any tech issue, if not then the customer has to reach out to the bank itself. 

Thanks & Regards, 

Hiren Sadhwani 

Sr. Finance Executive 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172118 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 22, 2020 11:46 AM 
To: Hiren Sadhwani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund not Credited 9776093877 
Importance: High 

Hi Hiren, 

Need your urgent help for this order. 

We have successfully refunded from our side as per the below screenshot however customer still insists and claims it hasn’t been credited. 

He has shared his bank statement to confirm that no amount has been credited. 

Can you please advise what other reference can we provide to the customer which he can use to check with his bank? 

We provided this reference 5893856120336118704092 and customer was informed by the bank that this doesn’t exist. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

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