Subject: Re: Cancelled Item Complaint for Order ID 9790662589
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 23 Jul 2020 00:02:51 -0700 (MST)

Hi Jessie, 

I have sent the voucher to the customer. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 23 July, 2020 12:23:26 
Subject: FW: Cancelled Item Complaint for Order ID 9790662589 

Hi Team, 

Please send this voucher to the customer asap. 

From: Marita Dsouza <[email-masked]> 
Sent: Thursday, July 23, 2020 10:06 AM 
To: Gito Varghese <[email-masked]>; Namrita Kanjani <[email-masked]>; Jessie Caparas <[email-masked]>; lmscontentqa <[email-masked]>; Raveen Sethupathy <[email-masked]> 
Cc: Ansh Kapur <[email-masked]>; Salman Mamajiwala <[email-masked]>; Raveen Sethupathy <[email-masked]> 
Subject: RE: Cancelled Item Complaint for Order ID 9790662589 

Dear Babyshop Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: P41-1ZRT-GNYS-LTGY-9|Start Date: 23.07.2020 00:00:00|End Date: 23.08.2020 23:59:59 

Type: Serial Voucher|Concept: BABYSHOP|Territory: UAE|Checkout Site: N/A 

Value: 250 AED|Minimum Threshold Value: 255 AED|Maximum Discount: N/A|Combinable with other vouchers: FALSE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Regards, 

Marita Dsouza 

Ecommerce Content Merchandiser 

Web Team | Landmark Group 

From: Gito Varghese < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 23, 2020 9:52 AM 
To: Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; lmscontentqa < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; Marita Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Cancelled Item Complaint for Order ID 9790662589 

[ mailto:[email-masked] | @Marita Dsouza ] 

Regards, 
Gito Varghese 

Digital Marketing Coordinator 

Web Team | Landmark Group 

T: +97145172153 

From: Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, July 23, 2020 at 9:46 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, lmscontentqa < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Gito Varghese < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Cancelled Item Complaint for Order ID 9790662589 

[ mailto:[email-masked] | @Gito Varghese ] FYI 

Regards, 

-- 

Namrita Kanjani 

E-Commerce Content Merchandiser 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172143 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, July 23, 2020 at 9:29 AM 
To: lmscontentqa < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Cancelled Item Complaint for Order ID 9790662589 

Hi [ mailto:[email-masked] | 
@Raveen Sethupathy ] [ mailto:[email-masked] | 
@Namrita Kanjani ] 

Can we please urgently get a voucher issued for this order? 

Please issue a Babyshop voucher worth AED 250 with a threshold of AED 255 valid for 1 month. 

Customer needs it today so if we can get it done the soonest. 

Thanks! 

From: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 23, 2020 8:47 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Cancelled Item Complaint for Order ID 9790662589 

Hi [ mailto:[email-masked] | 
@Jessie Caparas ] , 

I can only support by providing a GV of Aed 250/- (higher than the amount she paid initially), which she can use on her another shopping trip on Ecom & for now can buy the item from store directly. 

Regards, 

Sachin Kumar 

Assistant Manager – Ecommerce Operations 

Landline: +971 4 517 5412 

India Mobile: +91 85860 04494 

UAE Mobile:+971 56 408 0342 

[ mailto:[email-masked] | [email-masked] ] 

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www.landmarkgroup.com ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 22, 2020 3:18 PM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Centrepoint Dubai Festival City < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Cancelled Item Complaint for Order ID 9790662589 
Importance: High 

Hi Sachin, 

A kind reminder on the below complaint. 

Customer is expecting a call from us and wants it rectified asap. 

Thanks! 

From: Jessie Caparas 
Sent: Wednesday, July 22, 2020 1:20 PM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Centrepoint Dubai Festival City < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Cancelled Item Complaint for Order ID 9790662589 
Importance: High 

Hi Sachin, 

This order ID 9790662589 got cancelled after 20 days from the date when order was placed and customer is extremely upset. 

Refund has been processed and now customer still insists to get the same item since she was able to visit CP DFC and found out that item ID 160757760 - - Cambrass Printed 2-Piece Cot Bumper Set is available for AED 309. 

Customer said she spoke to the store manager and even had this item reserved for her, however, she wants to get this item at 119 (which was the price we had when it was available online). 

I did explain to the customer that online offers are different from offline offers, however, customer feels that this is not her fault and is insisting that we resolve the case and give this item to her asap. 

The customer is pretty emotionally (she is expecting) and she wants us to resolve this concern asap. 

Please advise on this – was thinking of giving her a voucher, however, this voucher can’t be used in the store to discount the actual item she needs. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

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