Subject: Re: Refund approval "9770457375"
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 23:29:01 -0700 (MST)

Hi Team, 

With refernce to the order number 9770457375, the customer raised a return request for his item and as per the tracking number the item have been delivered to our warehouse. However, the refund is still not processed yet. 

The customer is now chasing us for his refund, so can you please look into this case and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 23:57:30 
Subject: Refund approval "9770457375" 

Hi Team 
Problem Statement : Refund approval. 
Ticket ID : 552401 
Order Date: Feb 17, 2020 
Order ID: 9770457375 
Return Tracking ID: 45905147761 

RMA: 43218940 

Total Price : AED 587.00 
Issue Description : The customer raised a return request for 161856426 - - Avent Ultra Comfort Natural Breastfeeding Set and the item has been delivered back to the warehouse successfully on May 02, 2020. 

Case history : The customer reached out to us on the 11th of July and since then the issue has been escalated to the conloc multiple times but no action has been taken. 

Customer's history : This is the first order from the customer. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Abhishek Sisodia