Subject: Re: Late refund: Case id - 1101731 Order ID: 9782091032
From: Manish Kumar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 22 Jul 2020 23:27:21 -0700 (MST)

Hi Team 

Problem Statement: The customer has reported to us that he has not received the 3 items 

Case id - 1101731 

Order Date: 5/10/2020 
Delivery Date: 5/13/2020 
Order ID: 9782091032 
Tracking ID: FP0511001376 

Item name: 162323649 - - Studded Necklace and Earrings Set 
Item cost: AED 20.00 

Item name: 162150314 - - Textured Pumps with Ankle Strap and Kitten Heels 
Item cost: AED 70.00 

Item name: 161691806 - - Set of 4 - Solid Boyshorts Briefs with Elasticised Waistband 
Item cost: AED 25.00 

Total Price: AED 115.00 

Issue Description: The Customer placed the order on 5/10/2020 and it is pending since then, However till now the refund has not been initiated. 

Case history: The customer reached out to us on 5/28/2020 and since then we are following up on the email however no action has been taken. 

Customer's history: The customer is with us since 12/1/2018 and this is his 9th order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Manish 

From: "Ravi Sankar Podiyattillam" <[email-masked]> 
To: "Peter Dsouza" <[email-masked]>, "Max Ecom" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Prakash Iyangar" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Thursday, 16 July, 2020 12:05:42 
Subject: RE: Late refund: Case id - 1101731 Order ID: 9782091032 

Dear CS team 

We have shipped full item for the particular invoice number 

Regards 

Ravisankar 

From: Peter Dsouza 
Sent: Wednesday, July 15, 2020 5:31 PM 
To: Ravi Sankar Podiyattillam <[email-masked]>; Max Ecom <[email-masked]> 
Subject: FW: Late refund: Case id - 1101731 Order ID: 9782091032 

Please check the below 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 15, 2020 5:23 PM 
To: Binu George < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Max Ecom < [ mailto:[email-masked] | [email-masked] ] >; Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late refund: Case id - 1101731 Order ID: 9782091032 

External email sender, please take precaution. 

Hi Team, 

Any update ? 

Regards 
Shakeeb 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "max ecom" < [ mailto:[email-masked] | [email-masked] ] >, "peter dsouza" < [ mailto:[email-masked] | [email-masked] ] >, "binu george" < [ mailto:[email-masked] | [email-masked] ] >, "RaviSankar Podiyattillam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "prakash iyangar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 8 July, 2020 22:08:07 
Subject: Late refund: Case id - 1101731 Order ID: 9782091032 

Hi Team, 

Kindly assist us on below case. 

Regards, 

Fauzan 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 8 July, 2020 18:40:47 
Subject: Late refund: Case id - 1101731 Order ID: 9782091032 

Hi Team, 

Please help us to find the missing item. 

Please check it at the warehouse if it is missing at the warehouse and not shipped from there. 

Problem Statement: The customer has reported to us that he has not received the 3 items 

Case id - 1101731 

Order Date: 5/10/2020 

Delivery Date: 5/13/2020 

Order ID: 9782091032 

Tracking ID: FP0511001376 

Item name: 162323649 - - Studded Necklace and Earrings Set 

Item cost: AED 20.00 

Item name: 162150314 - - Textured Pumps with Ankle Strap and Kitten Heels 

Item cost: AED 70.00 

Item name: 161691806 - - Set of 4 - Solid Boyshorts Briefs with Elasticised Waistband 

Item cost: AED 25.00 

Assistance Required: Need the missing item 

Issue Description: Customer placed an order for items but as per the customer only received items, Under the consignment details we can see that we have shipped only items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 

Manish 

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