Subject: Re: Missing items//6207030861
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ali Atef <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 23:16:51 -0700 (MST)

Hi Team, 

With reference to the order number 6207030861, the customer placed an order for 25 items and as per hybris all items have been delivered to the customer under tracking number FP07100001198. However, the customer is claiming that he didn't receive 1 item. 

Missing item details are 162216009 - - Juniors Floral Print Dress with Round Neck and Flared Sleeves SAR139.00. 

So we request you to check and let us know whether the item was shipped from our side or not. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ali Atef" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 23 July, 2020 08:08:53 
Subject: Missing items 

Hi Team, 

Problem Statement: Missing items 
Order Date :Jul 8, 2020 
Order ID:6207030861 
Tracking ID: FP07100001198 
Assistance Required: Need missing item 
Issue Description: Customer placed an order for 25 items but as per the customer he/she has only received 24 items, Under the consignment details we can see that all 25 items has been shipped/Delivered from our side. 

The missing item is 162216009 - - Juniors Floral Print Dress with Round Neck and Flared Sleeves 

Regards, 
Atef