Subject: Re: refund issue ///// 7672505608
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Wed, 22 Jul 2020 10:31:20 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, July 19, 2020 8:40:34 PM 
Subject: Re: refund issue ///// 7672505608 

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Seeta Seeta" <[email-masked]> 
To: "megh singh" <[email-masked]>, "nooruddeen othiyil" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, July 15, 2020 7:44:52 PM 
Subject: Re: refund issue ///// 7672505608 

Hi Team, 

Can you please assist us in this case, as the refund is already initiated from our side in March, but the customer provided the bank details stating he didn't receive the refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 14 July, 2020 19:42:15 
Subject: refund issue ///// 7672505608 

Hi Team, 

Ticket number: 1180672 
Problem Statement: Refund issue 
Order Date : Mar 10, 2020 
Order ID: 7672505608 
Tracking ID: 202003111388151 

The customer reported that he did not receive his refund into his account and we have already processed the refund on 13 March, 2020 of amount BHD 8.50. 

We have already shared the reference token number and now he shared the bank statement and we can not find the refund amount in that bank statement. 

Kindly check and advise what we can do in this case. 

Thank you for your help! 

Regards, 
Shiani