Subject: Refund Approval - 1116916
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Wed, 22 Jul 2020 22:11:29 +0530

Dear Team,

Problem Statement : Refund Not Processed
Order Date : Apr 11, 2020
Order ID: 6480359510
Return Tracking ID: S000852214163 ( Cancelled by Shipa on July 02)
RMA : 23950063
Concept: Babyshop
Total Price : SAR 189.10

Issue Description : The items were not shipped from our end. Shipa
cancelled the order on July 02. (PFA)
Case History :The customer reached out to us on May 30 regarding the
refund. Manual Refund Sheet has been updated for the same.

Customer's History : The customer has placed his 1st order with us.

Assistance Required: We request you to provide us refund approval in order
to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.