Subject: Refund Approval #6490196288
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 22 Jul 2020 09:32:29 -0700 (MST)

Hi Team, 

Problem Statement : Refund Not Processed 
Order Date : May 9, 2020 
Order ID: 6490196288 
Tracking ID: CRDSAL0019826020 (Not Picked) 
Concept: MAX 
Total Price : SAR274.50 

Issue Description : The items were not shipped from our end. The status of the the consignment is shipped since 15 May, 2020. 

Case History :The customer reached out to us on June 19 regarding the refund. Manual Refund Sheet has been updated for the same. 

Customer's History : The customer has more than 20 completed order and she is with us since 2017. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Fauzan.