Subject: Refund Approval - 1060974
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 22 Jul 2020 08:55:00 -0700 (MST)

Hi Team, 

Kindly assist us to get refund approval for below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 21:10:59 
Subject: Refund Approval - 1060974 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : Mar 27, 2020 
Order ID: 6473631193 
Return Tracking ID: S000733662469 (NDR) 
RMA : 23948354 
Total Price : SAR 206.00.00 

Issue Description : The items were not delivered to the customer and 2 RMA are generated. One was processed and the 2nd one is pending. 

Case History :The customer reached out to us on May 18 regarding the refund. Many escalations have been sent to Conloc team but they have not reverted back and Manual Refund Sheet has been updated as well. 

Customer's History : This was customer's 2nd order with us since March 2020. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.