Subject: RE: Refund Approval - 9778225403
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 15:01:43 +0000

Hi Shakeeb,

Go ahead raise a JIRA for the refund and make sure we mentioned that return was received under tracking ID 45905605373

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, July 22, 2020 5:52 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval - 9778225403

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 July, 2020 19:05:07
Subject: Refund Approval - 994384

Dear Team,

Problem Statement : Refund Not Processed
Order Date : Apr 16, 2020
Order ID: 9778225403
Return Tracking ID: 45905605373
RMA : 42998191
Concept: Splash
Total Price : AED 161.00

Issue Description : The items were collected and returned back to WH on May 06, 2020 (PFA) and the refund is pending since then.

Case History :The customer reached out to us on May 11 regarding the refund. Many escalations have been sent to Conloc team but they have not reverted back and Manual Refund Sheet has been updated as well.

Customer's History : The customer has placed 3 orders with us and the customer is with us since August 2016.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.

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