Subject: Re: Refund Approval - 1018825
From: Shakeeb Arsalan <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 22 Jul 2020 07:55:28 -0700 (MST)

Raise Jira for this one 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 20:15:17 
Subject: Refund Approval - 1018825 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : Apr 10, 2020 
Order ID: 9776957001 
Return Tracking ID: 45905845086 
RMA : 03243543 
Concept: Babyshop 
Total Price : AED 168.00 

Issue Description : The customer is telling that she has returned the full order including '157060876 - - Juniors Plain Sleeveless Bodysuit with Round Neck' * 14 nos with the courier, but the return request was not raised for this item. 

Case History :The customer confirmed to us on May 29 regarding the return for all the items. Many escalations have been sent to Conloc team but they have not reverted back. 

Customer's History : The customer has placed 3 completed orders with us and the customer is with us since January 2017. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.