Subject: Re: Refund Approval - 9775380247
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 07:40:11 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 19:44:34 
Subject: Refund Approval - 1018785 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : Apr 01, 2020 
Order ID: 9775380247 
Return Tracking ID: 45903509072 
RMA : 43232060 
Concept: Babyshop 
Total Price : AED 113.40 

Issue Description : The customer is telling that she has returned the full order with the courier, but the return request was only for 1 item. 

Case History :The customer reached out to us on May 13 regarding the refund. Many escalations have been sent to Conloc team but they have not reverted back. 

Customer's History : The customer has placed 5 orders with us and the customer is with us since May 2019. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.