Subject: Re: Refund Approval - 9778225403
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 06:52:11 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 19:05:07 
Subject: Refund Approval - 994384 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : Apr 16, 2020 
Order ID: 9778225403 
Return Tracking ID: 45905605373 
RMA : 42998191 
Concept: Splash 
Total Price : AED 161.00 

Issue Description : The items were collected and returned back to WH on May 06, 2020 (PFA) and the refund is pending since then. 

Case History :The customer reached out to us on May 11 regarding the refund. Many escalations have been sent to Conloc team but they have not reverted back and Manual Refund Sheet has been updated as well. 

Customer's History : The customer has placed 3 orders with us and the customer is with us since August 2016. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.