Subject: Re: Refund status: Case id - 1287701 Order Number: 6495241913
From: Manish Kumar <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 22 Jul 2020 06:35:19 -0700 (MST)

Please update on the below concern. 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 14 July, 2020 23:41:09 
Subject: Refund status: Case id - 1287701 Order Number: 6495241913 

Hi Team, 

With reference to order # 6495241913 
RMA: 23872190 & 23871907 

The refund has been done from our on 12-13 Jun. But customer is claiming that he still not get the refund. Kindly check and update us the refund status. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 14 July, 2020 11:01:16 
Subject: Refund status: Case id - 1287701 Order Number: 6495241913 

Hi Team, 

​ 
Problem statement - As per the Hybris the refund has been processed however as per the customer he has not received it. 

Case id - 1287701 
Order Number: 6495241913 
Order Created: 5/30/2020 
AWB - 649524191322999991 

Assistance: Please find the attached bank statement and suggest for the same. 

Regards, 

Manish