Subject: Re: Refund Approval - 878725
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 03:56:36 -0700 (MST)

Thank you 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 16:21:17 
Subject: RE: Refund Approval - 878725 

Hi Shakeeb, 

Find the attached approval. 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Wednesday, July 22, 2020 1:19 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund Approval - 878725 

External email sender, please take precaution. 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 22 July, 2020 14:36:41 
Subject: Re: Refund Approval - 878725 

Dear Team, 

Please find the attached confirmation from WH team. 

On Wed, 22 Jul 2020 at 14:34, Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

43166007Dear Team, 

Dear Team, 

Problem Statement : Missing Items 

Order Date : Apr 26 , 2020 

Order ID : [ callto:6469596043 | 9779940010 ] 

Tracking ID : S001084652733 
RMA : 23950063 

Concept : Max 
Total Price : AED 285.00 

Issue Description : The customer is complaining that out of 11 items he has received only 4 items. We have WH confirmation and Shipa confirmation for the delivery (PFA). But still the customer is complaining about the missing items. 

Case History :The customer reached out to us on May 03 and after many escalations to WH and Shipa, we heard from them that the shipment was delivered completely. 

Missing Items are: 

1. 162047910 - - Full Length Jeggings with Elasticised Waistband, the cost of the items is AED 29.00 

2. 162332316 - - Floral Print Smocked Dress with Cap Sleeves, the cost of the items is AED 49.00 

3. 162378746 - - Snow White Print Dress with Short Sleeves, the cost of the items is AED 49.00 

4. 162083011 - - Striped Tunic Top with Tassel Detail and Long Sleeves, the cost of the items is AED 25.00 

5. 162359627 - - Printed Round Neck T-shirt with Striped Skirt, the cost of the items is AED 49.00 

6. 162359805 - - Mono Round Neck Cat Embroidered Tiered Dress with Cap Sleeves, the cost of the items is AED 45.00 

7. 162129660 - - Solid Jeans with Button Closure and Ruffle Detail, the cost of the items is AED 39.00 

Customer's History : The customer has been with us since August 17 and has placed 11 orders with us. The customer is reporting this issue for the 1st time. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 

Nikhil. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: RE: Refund Approval - 878725
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 10:45:56 +0000

Approved.

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, July 22, 2020 2:29 PM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund Approval - 878725

Hi Prakash,

Also need your approval for the below missing item case worth AED 285.

Please advise.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 22, 2020 1:19 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval - 878725

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 July, 2020 14:36:41
Subject: Re: Refund Approval - 878725

Dear Team,

Please find the attached confirmation from WH team.

On Wed, 22 Jul 2020 at 14:34, Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>> wrote:

   43166007Dear Team,

   Dear Team,

   Problem Statement : Missing Items

   Order Date : Apr 26, 2020

   Order ID: 9779940010<callto:6469596043>

   Tracking ID: S001084652733
   RMA : 23950063

   Concept: Max
   Total Price : AED 285.00

   Issue Description : The customer is complaining that out of 11 items he has received only 4 items. We have WH confirmation and Shipa confirmation for the delivery (PFA). But still the customer is complaining about the missing items.

   Case History :The customer reached out to us on May 03 and after many escalations to WH and Shipa, we heard from them that the shipment was delivered completely.

   Missing Items are:

   1. 162047910 - - Full Length Jeggings with Elasticised Waistband, the cost of the items is AED 29.00

   2. 162332316 - - Floral Print Smocked Dress with Cap Sleeves, the cost of the items is AED 49.00

   3. 162378746 - - Snow White Print Dress with Short Sleeves, the cost of the items is AED 49.00

   4. 162083011 - - Striped Tunic Top with Tassel Detail and Long Sleeves, the cost of the items is AED 25.00

   5. 162359627 - - Printed Round Neck T-shirt with Striped Skirt, the cost of the items is AED 49.00

   6. 162359805 - - Mono Round Neck Cat Embroidered Tiered Dress with Cap Sleeves, the cost of the items is AED 45.00

   7. 162129660 - - Solid Jeans with Button Closure and Ruffle Detail, the cost of the items is AED 39.00

   Customer's History : The customer has been with us since August 17 and has placed 11 orders with us. The customer is reporting this issue for the 1st time.

   Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

   Regards,

   Nikhil.