Subject: Re: Refund Approval - 9772287198
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 03:51:53 -0700 (MST)

Thank you jessie, 

Will do the needful 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 16:15:12 
Subject: RE: Refund Approval - 9772287198 

Hi Shakeeb, 

Please raise a JIRA and let them process the refund as per the screenshot below: 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Wednesday, July 22, 2020 1:51 PM 
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund Approval - 9772287198 

External email sender, please take precaution. 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 21 July, 2020 19:52:01 
Subject: Refund Approval - 597989 

Dear Team, 

Problem Statement : Refund Not Processed 

Order Date : Mar 08 , 2020 

Order ID : [ callto:6469596043 | 9772287198 ] 

Return Tracking ID : 45906068493 
RMA : 43142229 

Concept : Centrepoint 
Total Price : AED 273.60 

Issue Description : The items were collected and returned back to WH on May 18 , 2020 (PFA) and the refund is pending since then. 

Case History :The customer reached out to us on March 30 regarding the size issue. The customer has confirmed that he has returned only 04 pair of shoes (PFA). Many escalations have been sent to Conloc team but they have not reverted back. 

Customer's History : The customer has placed 3 orders with us since Feb 2019 worth AED 959.00. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 

Nikhil. 

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