Subject: Refund Issue
From: Hafizullah Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 22 Jul 2020 03:51:37 -0700 (MST)

Hi Team 

Problem Statement: Refund Issue 

Order Date: May 8, 2020 
Order ID: 6489839826 
Tracking ID: S001262478725 
Assistance Required: Need to check this order and arrange the refund 

Issue Description: As per the Hybris the order has been delivered on 22/05/2020 but when we check the shipment so the shipment has been returned on 13/06/2020, and the customer is claiming that he did not receive the order and demanding the refund. 

The customer is saying "please initiate the refund in following account number": 

Branch name: Sabya 
Account holder's name: Daqaqah Doshi Yahya Mashbari 
Account number: 221608010988064 
IBAN number: 1380000221608010988064 

so we request that you check this order and do the needful on your priority basis. 

Regards 
Hafizullah