Subject: RE: Refund Approval - Not shipped order 8374372556
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, LMG OMS <[email-masked]>, "Vinodhini Chandrasekaran (TCS)" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 10:41:48 +0000

@LMG OMS<mailto:[email-masked]> @Vinodhini Chandrasekaran (TCS)<mailto:[email-masked]>

This has been cancelled as confirmed by WH team.

Please do the needful and cancel the full order.

INC INC0805710

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, July 22, 2020 1:34 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval - Not shipped order 8374372556

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 July, 2020 20:05:26
Subject: Refund Approval - 646493

Dear Team,

Problem Statement : Refund Not Processed
Order Date : Mar 26, 2020
Order ID: 8374372556<callto:6469596043>
Tracking ID: N.A (8374372556309999910) Ready to Shipped
RMA : N.A
Concept: Centrepoint
Total Price : KWD 17.32

Issue Description : The items were not shipped since Mar 26.

Case History :The customer reached out to us on April 07 and after many escalations to WH, we have not heard anything from them. We have updated the Manual Refund Sheet as well.

Customer's History : The customer is placing her 1st order with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.

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