Subject: RE: Refund Approval / Not delivered order - 6475391551
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 22 Jul 2020 10:34:51 +0000

Hi Shakeeb,

Go ahead raise a JIRA to get this processed.

Simply inform tech that it is marked as NDR however WH is not processing the RMA for a long time now.

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, July 22, 2020 1:28 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Refund Approval / Not delivered order - 6475391551

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 July, 2020 20:49:58
Subject: Refund Approval - 768159

Dear Team,

Problem Statement : Refund Not Processed
Order Date : Mar 31, 2020
Order ID: 6475391551<callto:6469596043>
Tracking ID: 34166399949910 (NDR)
RMA : 33883242
Concept: Babyshop
Total Price : SAR 272.00

Issue Description : The shipment is NDR.

Case History :The customer reached out to us on April 22 and after many escalations to WH, we have not heard anything from them. We have updated the Manual Refund Sheet as well.

Customer's History : The customer has placed 2 orders with us and both are NDR.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.

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