Subject: RE: Refund Approval - 886413
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 10:23:27 +0000

Hi Seeta,

Go ahead and raise a JIRA ticket to get this processed.

Inform them that this has been marked as NDR, however WH has not processed it which is taking a long time.

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, July 22, 2020 12:44 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval - 886413
Importance: High

External email sender, please take precaution.
Hi Team,

Can you please assist us in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 July, 2020 21:55:15
Subject: Refund Approval - 886413

Dear Team,

Problem Statement : Refund Not Processed
Order Date : May 03, 2020
Order ID: 9780887419
Tracking ID: S001183824986 (NDR)
RMA : 33883242
Concept: Centrepoint
Total Price : AED 277.60

Issue Description : The shipment is NDR. Refund not processed yet.

Case History :The customer reached out to us on May 04 and after many escalations to WH, we have not heard anything from them. We have updated the Manual Refund Sheet as well.

Customer's History : The customer has placed 6 orders with us since April 20.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Nikhil.

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