Subject: RE: Refund Approval // 6488254558
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 10:16:10 +0000

Hi Fauzan,

Find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, July 21, 2020 7:26 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval // 6488254558
Importance: High

External email sender, please take precaution.
Hi Team

Problem Statement : Refund approval.
Ticket id : 1122254
Order Date : May 2, 2020
Order ID: 6488254558
Tracking ID : 45948544224
Total Price : SAR157.50

Issue Description : The Customer placed the order on May 2, 2020, and as per hybris and Aramex site the order has been delivered on 10 May 2020, However customer is claiming that he has not received the order.

Case history : The customer reached out to us on 12 May 2020. We have escalated for POD, and Aramex team has updated us that the order is delivered to the same customer. we have share the signature to customer but he still denied that i have not received the order.

Customer's history : this is the first order customer with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue.

Regards,
Fauzan.
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Refund Approval // 6488254558
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 09:01:31 +0000

Approved

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0654da24c85e43232e3d08d82e1dd419%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637310052929396795&sdata=Se3GqAmcZwLeUPTk6Bu1sHRIlTYX%2Fmy7v0R5Q%2B7cluA%3D&reserved=0>
  _____

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, July 22, 2020 1:01:12 PM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund Approval // 6488254558

Hi Prakash,

We need your approval on the below case.

POD provided has been denied by the customer. As per the attached file, its also difficult to justify if this is really the customer’s signature.

Please advise if we can refund

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, July 21, 2020 7:26 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval // 6488254558
Importance: High

External email sender, please take precaution.

Hi Team

Problem Statement : Refund approval.

Ticket id : 1122254

Order Date : May 2, 2020

Order ID: 6488254558

Tracking ID : 45948544224

Total Price : SAR157.50

Issue Description : The Customer placed the order on May 2, 2020, and as per hybris and Aramex site the order has been delivered on 10 May 2020, However customer is claiming that he has not received the order.

Case history : The customer reached out to us on 12 May 2020. We have escalated for POD, and Aramex team has updated us that the order is delivered to the same customer. we have share the signature to customer but he still denied that i have not received the order.

Customer's history : this is the first order customer with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue.

Regards,

Fauzan.