Subject: Re: Refund Approval - 9772287198
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 02:50:40 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 21 July, 2020 19:52:01 
Subject: Refund Approval - 597989 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : Mar 08 , 2020 
Order ID : [ callto:6469596043 | 9772287198 ] 
Return Tracking ID : 45906068493 
RMA : 43142229 
Concept : Centrepoint 
Total Price : AED 273.60 

Issue Description : The items were collected and returned back to WH on May 18 , 2020 (PFA) and the refund is pending since then. 

Case History :The customer reached out to us on March 30 regarding the size issue. The customer has confirmed that he has returned only 04 pair of shoes (PFA). Many escalations have been sent to Conloc team but they have not reverted back. 

Customer's History : The customer has placed 3 orders with us since Feb 2019 worth AED 959.00. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.