Subject: Re: Refund Approval - Not shipped order 8374372556
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 22 Jul 2020 02:34:25 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 21 July, 2020 20:05:26 
Subject: Refund Approval - 646493 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : Mar 26 , 2020 
Order ID : [ callto:6469596043 | 8374372556 ] 
Tracking ID : N.A (8374372556309999910) Ready to Shipped 
RMA : N.A 
Concept : Centrepoint 
Total Price : KWD 17.32 

Issue Description : The items were not shipped since Mar 26. 

Case History :The customer reached out to us on April 07 and after many escalations to WH, we have not heard anything from them. We have updated the Manual Refund Sheet as well. 

Customer's History : The customer is placing her 1st order with us. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.