Subject: Re: Refund Approval / Not delivered order - 6475391551
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 22 Jul 2020 02:28:07 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 21 July, 2020 20:49:58 
Subject: Refund Approval - 768159 

Dear Team, 

Problem Statement : Refund Not Processed 
Order Date : Mar 31 , 2020 
Order ID : [ callto:6469596043 | 6475391551 ] 
Tracking ID : 34166399949910 (NDR) 
RMA : 33883242 
Concept : Babyshop 
Total Price : SAR 272.00 

Issue Description : The shipment is NDR. 

Case History :The customer reached out to us on April 22 and after many escalations to WH, we have not heard anything from them. We have updated the Manual Refund Sheet as well. 

Customer's History : The customer has placed 2 orders with us and both are NDR. 

Assistance Required : We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Nikhil.